Schedule banquet staff, track housekeeping, manage F&B teams and pay every shift worker — all in one platform purpose-built for hotels, venues, and restaurants.
6 workers auto-matched for tomorrow's shifts
From pre-shift briefings to post-event payroll — WorkforceOS handles every layer of your hospitality operation.
Build event day run-of-show staffing in minutes. Assign waitstaff, bartenders, and setup crews to specific rooms and time slots with zero conflicts.
Assign rooms to housekeepers by floor and section. Real-time status updates push from mobile — managers see every room's progress on one screen.
Geofenced clock-in to specific hotel wings, kitchens, or event spaces. Eliminate buddy punching and ensure staff are where they're scheduled.
Handle complex hospitality pay — base wages, pooled tips, service charges, and overtime. Process payroll for 500 staff in under 20 minutes.
Access a marketplace of pre-vetted servers, bartenders, and banquet staff. Post an event shift and receive qualified applicants within minutes.
AI analyses reservation data, occupancy, and historical patterns to recommend exactly how many staff to schedule — by department, shift, and outlet.
Set labour budgets per department — Front of House, Kitchen, Housekeeping, Concierge. Real-time alerts when any area is tracking over budget.
Store and auto-check food handler certificates, RSA licences, and first aid credentials before every shift. Expired certifications are blocked automatically.
Link staffing data to review scores and CSAT metrics. See which staffing levels and shift patterns drive the highest guest satisfaction ratings.
Purpose-built views for scheduling, time tracking, and analytics — all connected in real time.
Source, schedule, and pay your staffing agencies and extended workforce — all from one unified platform. Our AI does the heavy lifting so your team can focus on results.
Every vendor decision is backed by live intelligence — skill matching, spend forecasting, compliance monitoring, and invoice reconciliation run automatically.
WorkforceOS is purpose-built for the complex, multi-department staffing reality of hospitality operations — from full-service hotels to standalone venues and restaurant groups.
Waitstaff, captains, bartenders, setup/breakdown crews. Schedule by event, room, and time block.
Room attendants, supervisors, laundry, public area cleaners. Assign by floor, section, or room type.
Receptionists, night auditors, bell staff, doormen, concierge. 24/7 rotating shift management.
Servers, runners, hosts, barbacks, sommeliers, bar managers. Schedule by outlet with role-level granularity.
Head chefs, sous chefs, line cooks, pastry, dishwashers. Shift planning aligned to covers forecast and service volume.
Door security, valet parking, loss prevention. Certification checks, 24/7 coverage across all hotel zones.
Therapists, fitness instructors, pool attendants, spa receptionists. Appointment-linked scheduling with qualification matching.
Preventive maintenance teams, on-call engineers, HVAC, electricians. Shift and on-call rota management.
WorkforceOS isn't a generic tool bolted onto hospitality. Every department module is built from the ground up for how hospitality actually operates.
Events are the most complex staffing challenge in hospitality. Variable headcounts, last-minute changes, multiple roles per event, setup-to-breakdown timelines — WorkforceOS handles all of it automatically.
Build event staffing templates for weddings, corporate dinners, galas, and conferences — reuse them with one click and adjust headcount per event size.
Assign multiple role types per event — Captain × 1, Server × 12, Bartender × 3, Runner × 4 — and let AI suggest the best available staff from your roster and marketplace.
Event-day communications — pre-shift instructions, parking, uniform, arrival time — broadcast to all staff via SMS and push notification automatically.
Post-event payroll is calculated instantly from GPS-verified clock-in/out data, including service charge distributions and gratuity splits.
Multi-venue event management — coordinate staff across multiple ballrooms, outdoor spaces, and breakout rooms simultaneously on a single dashboard.
Housekeeping is the backbone of any hotel's guest experience — and the hardest department to staff efficiently. WorkforceOS brings real-time visibility and intelligent scheduling to every floor, every room, every shift.
Assign room attendants to sections by floor, room type, and occupancy forecast. Adjust staffing levels dynamically based on check-in/check-out volumes pulled from your PMS.
Mobile-first room status updates — attendants mark rooms Cleaned, Inspected, or Do Not Disturb directly from their phone. Supervisors see the full floor in real time.
Rooms requiring deep clean, turndown, or maintenance flags are automatically prioritised and re-assigned. No more radio calls or whiteboards.
Productivity tracking per attendant — rooms cleaned per hour, average clean time, and inspection pass rate. Identify top performers and training opportunities.
Food and Beverage is where guest experience lives. Understaffing a busy Friday dinner service is unacceptable — and overstaffing a slow Tuesday lunch costs you margin. WorkforceOS syncs staffing to your actual covers forecast.
Connect your reservation system (OpenTable, Resy, SevenRooms) and let AI recommend the exact number of FOH staff needed for each service period.
Manage multiple outlets — rooftop bar, main restaurant, room service, poolside — with independent staffing pools that can flex and share workers.
Section assignments, table sections, and station maps are managed within the platform — servers know exactly where they're working before they arrive.
Tip pooling, service charge allocation, and split-shift pay all calculated automatically at the end of each service. No more manual spreadsheets.
Front desk is the face of your hotel — and the most visible failure point when you're short-staffed. WorkforceOS ensures you always have the right people at reception, bell desk, and concierge, 24 hours a day.
Three-shift 24/7 rota management with automatic handover notifications. Night auditors, morning desk, afternoon, and split shifts all managed from one calendar view.
Language skills, PMS certifications (Opera, Maestro, Cloudbeds), and concierge training are tracked per staff member and matched to relevant shifts automatically.
Occupancy-linked staffing recommendations — high check-in days automatically trigger additional desk staffing suggestions, integrated with your PMS occupancy data.
Kitchen labour is your biggest cost and your biggest variable. WorkforceOS syncs your chef and kitchen team scheduling to actual service demands — eliminating guesswork and reducing waste.
Schedule by station — hot section, cold section, pastry, larder, grill, prep — with minimum staffing requirements enforced for every service period.
Chef availability management — holiday requests, sick day replacements, and agency chef sourcing all from one dashboard. No more emergency WhatsApp group chaos.
Food Hygiene Level 2 & Level 3, allergen certificates, and knife safety training are tracked and matched to relevant roles — non-compliant staff can't be scheduled without a manager override.
Kitchen labour cost as a % of revenue tracked in real time. AI flags when you're trending over your target cost percentage with recommended schedule adjustments.
Hospitality has more compliance requirements than any other industry. WorkforceOS automatically checks every worker's credentials before they can be placed on any shift.
See Compliance FeaturesLevel 2 & Level 3 Food Hygiene, ServSafe, and Food Handler permits tracked per worker with automated expiry reminders 30, 14, and 7 days before expiry. Expired workers are automatically blocked from kitchen shifts.
RSA, RABS, and Premises Licence compliance tracked for all bar and serving staff. AI blocks unqualified workers from bar shifts and surfaces replacement options instantly when gaps are detected.
Door security, loss prevention, and event security licences verified before every assignment. Licence numbers, expiry dates, and issuing authorities stored securely in each worker profile.
Right-to-work documents uploaded once and automatically checked before every placement. Visa expiry alerts prevent accidental placement of workers who are no longer permitted to work.
Every scheduling decision, credential check, clock-in, and payroll event is logged with a timestamp and user ID. Produce a full compliance audit report for any period in seconds.
Hospitality operators on WorkforceOS consistently report significant time and cost savings within the first 90 days — across every department.
WorkforceOS integrates natively with leading hospitality PMS, POS, payroll, and reservation platforms. Two-way sync means no double entry — ever.
Most hospitality operators are live and scheduling within 3 days. No IT team required — just your roster, your outlets, and 30 minutes of onboarding.
Upload your outlets, departments, and staff list. Connect your PMS for occupancy data. Takes under 30 minutes — we handle the rest.
Build event and department schedules. Let AI recommend exact headcounts by outlet — auto-fill open shifts from your roster or marketplace in seconds.
GPS clock-in by department and outlet. Tip pooling, service charges, and overtime calculated automatically. Full labour cost analytics by property and outlet.
Whether you run a single boutique hotel or a multi-site venue group, WorkforceOS is built to scale with the specific complexity of your operation.
Manage every department — Front Desk, Housekeeping, F&B, Banquet, Kitchen, Spa — from a single unified platform. Multi-outlet scheduling with real-time labour cost visibility.
High-volume, variable-headcount event staffing. Scale from 20 to 2,000 staff per event with templated plans and AI auto-fill.
Multi-site FOH and BOH scheduling aligned to covers forecast. Manage servers, bartenders, and kitchen teams across every location.
Manage large-scale catering operations across multiple client sites with agency management, invoicing, and compliance built in.
Seasonal staffing, peak-period surge planning, and year-round compliance for independent properties. Bulk-import seasonal workers, manage right-to-work docs, and run payroll for fluctuating headcounts in one click.
"We run a 320-room full-service hotel with banqueting for 800. Before WorkforceOS, scheduling was a 3-person, 2-day job every week. Now our Events Manager does it in 45 minutes. The AI fill for open event shifts is genuinely magic."
"We host 180 events a year across three venues. Payroll used to take 2 full days every fortnight. Now it's done in 20 minutes — tip splits, service charges, agency workers, the lot. WorkforceOS has genuinely transformed our operation."
"The compliance tracking is worth the subscription alone. We had an RSA audit last quarter — pulled the full certification report in 2 minutes. Every worker verified, every shift logged. The auditors were stunned."
"Our housekeeping team covers 8 floors and 240 rooms. The room status board on WorkforceOS replaced our whiteboard, our radio calls, and our walkthrough sheets. Everything's on their phone. Checkout times improved by 22 minutes."
"We run 14 restaurants across the group. The covers-linked staffing recommendation is the killer feature — we used to over-staff on slow nights and scramble on busy ones. AI gets it right 96% of the time."
"When a client doubled their headcount 48 hours before a major gala, we filled 60 additional shifts by morning using the marketplace. That's simply not possible without WorkforceOS."
No hidden fees. No per-seat surprises. Grow your workforce, not your software bill.
Your staff data, payroll records, and guest-adjacent information are protected by the same controls trusted by Fortune 500 hospitality groups.
AES-256 at rest, TLS 1.3 in transit. Keys managed in HSM-backed KMS.
Property, department, and shift-level permissions. SSO via SAML & SCIM.
Every shift edit, time-clock punch, and pay change logged immutably for 7 years.
Multi-region active-active. Failover under 30s. Status page transparency.
A field-tested framework used by 240+ properties to reduce overtime, eliminate ghost shifts, and rebuild forecast accuracy after the post-pandemic reset. Includes downloadable templates for occupancy-driven staffing models and a benchmark dataset across hotel, F&B, and venue formats.
12 properties, one rollout, six months of receipts.
A panel with three F&B directors on the math, the law, and the morale.
Predictive scheduling laws have hit 11 new jurisdictions. Here's what changes.
The exact ratios our top-performing venues use, packaged as an editable sheet.
Join 1,800+ hospitality operators — hotels, venues, and restaurant groups — already running on WorkforceOS. No credit card required.